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Dog parent reviews
My dog loves it!
Soft, comfortable, my dog seems very happy
Perfect for my Jack Russell
We have a dog (Jack Russell) who is very picky and often refuses to eat her food. But she loved Genuina burger! Finished it in a second:) + quality - looks meaty + no grains
Great toy
I am very pleased with the quality. Soft to touch, but resistant. My dog loves it!
We're often asked
How do I contact customer service?
You can email us at info@4pawsavenue.com and we’ll get right back to you with a response. We are open Monday to Saturday from 9:00 am to 19:00 pm.
How will I know my Auto Ship is on its way?
We’ll send you a reminder email 3 days before your next scheduled order. You can change your order before it starts processing. We’ll send you another email when your order ships.
How can I return items?
Products purchased from 4PawsAvenue.com can only be returned by mail. Return period is 14 calendar days. The days are applied from the date of shipment.
No right to return:
Please note that personalized and customized products, made to measure, perishable goods such as food and treats, grooming products, gift cards are non-returnable and non-refundable.
Provided that the product can be returned and is in intact condition, 4 Paws Avenue will refund returned products within 3-5 days from the date of receipt of returned goods to the 4 Paws Avenue.
To return item, please ship it to:
Paws Avenue SA,
Rue Neuve-du-Molard 19,
1204 Genève
Switzerland
What if I didn’t receive a confirmation email?
Please wait a few minutes and check your spam folder. If you still haven’t found it, please contact our customer support at info@4pawsavenue.com and we will be happy to help you.
What happens if my package gets lost?
All items purchased from 4pawsavenue.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Who will be delivering my order?
We ship via PostOffice and other trusted carriers to provide you with the fastest and most reliable service available.
How long does delivery take?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note, this can take longer during sale. Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress. You can also check the status of your delivery by viewing My Orders in your account.
Our delivery options may vary. View what’s currently available at checkout.
Receive your purchase within 2-4 business days after your order has been accepted
Delivered 9am-5pm, Monday to Friday.
What are the benefits of Auto Ship?
Easy, fast and scheduled deliveries for your dogs. After your first Autoship discount, you will have free delivery on your Autoship orders.
How can I add or remove items in my Auto Ship?
To add items: go to the product page of the item you’d like to add and click the “Add to Autoship”. To remove items: go to your personal account and click “Edit Autoship”.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, PostFinance, Apple Pay and Twint.
How do I make a purchase?
To place an order, make sure you are logged in to your 4 Paws Avenue account or create a new account.
Next, search for the items you would like to order. To add the product to your cart, click on the orange button that says “Add to Cart.”
After you add something to your cart, you can keep shopping or check out. To check out, click on the button that says “Checkout.”
On the checkout page, add or select your shipping address. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the button that says “Place Order.” We’ll send you an email confirming your order.
Do you ship internationally?
Yes. Customers can place orders on 4pawsavenue.com, which currently ships to Switzerland and European Union.
How much is shipping?
Orders over 150 CHF ship free! All other orders ship for a rate indicated at check out.
We work with the best
We carefully select brands we work with to make sure
you and your dogs get the best healthy products.
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